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Shipping Terms and Conditions

During working hours, orders are usually processed within 2-3 hours. However, please allow up to 24 hours for your order to be processed.

Rauel Solutions typically ships out orders within 1 to 3  business day after they have been placed (this excludes weekends & public holidays). We try our best to DISPATCH all orders the same day if they are paid for before 10am (weekdays). However, please note that this is a BEST EFFORT service.

We ship countrywide, to your door at a flat rate of R99! We use a COURIER SERVICE, Postnet to Postnet and Paxi

Please note – large items (over 2kg) might take an extra 1-2 days shipping time. This also applies volumetrically, if the length x breadth x height of a package / 4000 comes to more than 2kg

You will receive a shipping confirmation email (with a tracking number) as soon as your order has been processed and shipped.

Rauel Solutions charges shipping and handling fees for every shipment, unless a special promotion or contract term provides otherwise; such cost includes the freight charged by the carrier, packaging, and handling.

Delivery times are estimates only and we shall not be liable for any delays caused by the courier company.

PLEASE NOTE – We can not ship to certain townships, farms, plots or extreme outlying areas

Payment is due before shipment, unless credit terms have been arranged in advance. No item will be shipped out until Proof of Payment has been emailed to or faxed to 0865-290-890

We allow a maximum of 3 days to complete order payment. Failure to do so will result in order been cancelled.