Returns and Warranties

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

YOU EXPRESSLY AGREE THAT YOUR USE OF THE Rauel Solutions (PTY) LTD WEBSITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY SOUTH AFRICAN LAW, Rauel Solutions (PTY) LTD DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Rauel Solutions (PTY) LTD WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE Rauel Solutions (PTY) LTD WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

Return of products or cancellation of service agreements

Rauel Solutions (PTY) LTD shall, subject to the exclusions provided for below and the provisions relating to any return of products or cancellation of a service agreement, allow the return of products or cancellation of a service agreement, within seven days of the date of receipt by you of the products or the conclusion of an agreement to provide services.

Exclusions from return of products or cancellation of service agreements

The provisions of this agreement relating to the return of goods and cancellation of any agreement to provide services shall not apply if:

  • any products and services are acquired by auction;
  • to services which commenced with the customers consent, (either express or implied) prior to the expiry of the seven day period;
  • where the price of the products or services depends on fluctuation in financial markets beyond the control of Rauel Solutions (PTY) LTD;
  • where the products are personalised or made to the customers specifications;
  • where the products by reason of their nature cannot be returned;
  • if audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken;
  • the sale of reading material in whatever form.
  • No warranty on batteries and chargers.

Customers obligations on return of products and services

If a customer cancels any transaction in respect of which delivery of the products or services (to the extent that the may be returned) have been delivered, within seven days of the receipt of the products or services, the customer shall return to Rauel Solutions (PTY) LTD or it’s authorised agents, the products, undamaged in any manner, together with all packing materials and documentation delivered by Rauel Solutions (PTY) LTD or its agents, to the customer as well as a written indication of the customers choice to cancel the transaction.

The customer shall refund to Rauel Solutions (PTY) LTD all direct expenses incurred by Rauel Solutions (PTY) LTD or it’s authorised agents, in the delivery of the products and services ordered by the customer, as well as the direct expenses incurred by Rauel Solutions (PTY) LTD or it’s authorised agents in accepting return of the products and cancellation of the provision of services, arising as a result of the return of the products or cancellation of the services ordered by the customer.

Rauel Solutions (PTY) LTD’s obligations on return of the products and services

Within 30 days of return of the products or receipt of notice of cancellation of the agreement to deliver services Rauel Solutions (PTY) LTD or it’s authorised agents shall refund to the customer any amounts paid by the customer less any amounts due by the customer to Rauel Solutions (PTY) LTD as provided for above.

All returns are subject to a 15% restocking fee if item is no longer in BRAND NEW condition or if item seal/packaging has been broken.

Please re-package safely and include all original product packaging.

Rauel Solutions reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way.

Rauel Solutions or its affiliates are not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us.

Disclosures in terms of section 43 of the Act: The following information is made available to you in compliance with Section 43 of the Act.

Full name and legal status of website owner: Rauel Solutions (PTY) LTD is the trading name and is wholly owned by Rauel Solutions (PTY) LTD a company duly incorporated in terms of the company laws of South Africa.

Description of Services: Rauel Solutions (PTY) LTD provides access to a variety of products and services that may be purchased online all of which are, or will be, described on the Rauel Solutions (PTY) LTD website.